Angela and Hank are committed coaches and guides to new and experienced online and offline business owners everywhere.  Angela is a Super Guide through the Renegade Professional and together, Angela and Hank  have 24 years of business experience and business planning skills.  Contact Angela or Hank and begin the process of financial freedom today.

"To coach" comes from the root meaning "to bring a person from where they are to where they want to be."

--David Cottrell

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Angela and Richard "Hank" James

775-752-2842

angelaujames@gmail.com

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Entries in caller ID (1)

Thursday
Oct302008

How are you Communicating?

Hey there!  How are you doing this morning?  Such a beautiful day outside that I decided to go out and do my run instead of staying indoors on my dreaded treadmill. 

I just love getting out when the weather permits.  It clears my head and I just start thinking about so many things that some days I just don't know where to begin. 

But, today there is a subject that I just have to put out there.  To you.  It is something that I have struggled with in the past and at times still stumble.  One that we need to become confident in, genuine, and personal as possible. 

Yes.....COMMUNICATION

I recently wrote an article on "Imagine no Caller ID".  I wrote this because our society depends on this simple but very effective device very heavily.  To the point that people DO NOT answer their phones. 

So how does this effect you the Network Marketer that believes you have established a relationship with the other person?

Well, chances are very good that the phone will NOT be answered on the first time. 

So here is the question:  How are you communicating?

LEAVING a MESSAGE

The first thing you will want to do is leave a message.  How you speak during that message is going to be the tell all to whether or not they will contact you.

  • Say "hello" then your name and why you are calling
  • Always end a sentance in the downward tone.  Not with a question in your voice or upward tone.
  • Downward tone will begin to jog their memory and remind them that they did fill out the form.
  • An upward tone will make them question themselves as well as you and they will discount the call.
  • Let them know that you will try again at a later date.  That way they may be more inclined to answer the call.
  • Also let them know that you will be following up with an e-mail.  Many people will respond to an e-mail because of cost and anonymity.  Calls are very revealing for everyone.

 SECOND Call and MESSAGE

I am going to assume (which I hate to do) that know one answered.  So that leaves you with another message.  This one is Critical.

This message usually communicates a hint of "desperation and frustration."  They didn't respond to your e-mail, they didn't answer the phone....again and you want to move them forward. 

What if they were not home?  

Again, That message MUST be gentle and kind.  As if you were talking to your best friend or grandchild.   

Communicate to them that you were sorry you missed them and that you look forward to talking with them soon.  Leave your name, phone number and again follow up with an e-mail.  This e-mail should merely repeat what you said on the phone but, this time give them a hint of urgency, and have them communicate back to you a time and date that would be appropriate for the next call. 

If they are truly interested they will give you this information.  Once you have this follow-up with an e-mail that reminds them of your appointment and how much you look forward to speaking with them.

If they fail to be there for the call then you must stop calling.  You do not want to labeled as a telemarketer, you do not want to sound desperate and besides you are just way to busy. 

E-MAILS

Yes you are now down to e-mailing.  Nothing wrong with this if it is done correctly. 

Have your autoresponder going or if you prefer personal e-mails that is fine.  Either way make sure that they are spaced out by a few days or more.  Do Not send e-mails daily.  This is spamming. 

You should also conside sending a newletter.  Just to keep them informed as you grow.  Again, if they are truly interested they will call.

At the end of all communication give them a sense of urgency to contact you.  Don't sell them a thing, now is not the time, just make them feel as though they are missing out.

 

BECAUSE THEY ARE !!!!!

 

Sharing Forward,

Angela James